The term 'Alber Sport' or 'us' or 'we' refers to the owner of the website whose registered office is Alber Sport GmbH, Dorfstrße 23, A-6580 St. Anton am Arlberg. Our company registration number is FN263 798p/Bezirkshauptmannschaft Landeck. The term 'you' or 'your' refers to the user or viewer of our website.
1. Payments and card security
All payments are handled by Ogone Payment Services. Ogone is in charge of the security of payments and is responsible for the safety of payments. Ogone's SSL certificate and PCI DSS compliance ensure the highest levels of security. Follow link to view PCI DSS certificate. You can pay for the hire with your debit or credit card (Visa, Eurocard or Mastercard). To make your payment you will need your 16 digit card number, the expiry date and the CVC (3 digit security code).
When paying by card you will be connected directly to the payment centre and your card details are secured by encryption and authentication technology. The encrypted card data is not processed through Alber Sport and therefore will not be saved by us.
Any charges made by your bank for this payment (exchange rate, bank charges etc.) will be paid by you.
Once your payment has been accepted the reservation, on our website, will be processed. If the payment is refused by the bank the reservation will be cancelled.
The reservation is complete once Alber Sport GmbH has received the full amount due for the rental and you have received the confirmation email from us.
You have the right to cancel the agreement within 7 working days from confirmation of reservation. However the agreement cannot be cancelled after the hire has commenced.
In case of cancelation within 7 working days the paid amount minus a 10% fee will be credited your card.
Cancelation after the 7 day period and before the start of the hire period
- Every cancelation up to and including 5 days before the start of the rental date will be refunded (rental price) minus 20%
- Every cancelation between 3 and 4 days before the start of the rental date will be refunded minus 50%
- 3 days or less before the start of the rental date there will be no refund
Cancelation after the acceptance of the equipment
In case of illness or accident during the rental period the rental agreement still applies. Only the person affected by the illness or accident may return the equipment and thereby get the money for the rest of the rental period refunded (doctors certificate and return of equipment necessary).
Cancelation due to weather conditions
In the event of the total closure of all lifts and pistes in the Arlberg ski area, confirmed in writing by the lift company, the money for the missed rental period will be refunded to your card.
4. Data protection
All personal data entered on the website will, in accordance with Austrian and European Law, only be used to process your enquiry and or reservation. No permanent record of your data will be kept We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Austria and shall be resolved exclusively in the national courts of Austria.